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IT Asset Management, a three-tiered approach

Asset Management is an enormous task for any IT department. The larger your organization, the harder it is to track every IT asset. To take on the IT asset management challenge, you need to have a three-tiered approach. Tier 1 - Asset Data Collection Tier 2 - Asset Data Intelligence Tier 3 - Asset Lifecycle... Read More

Left Brain | Right Brain, that’s Bimodal IT

I recently went to the Gartner Symposium ITxpo in Orlando. One theme that showed up in several Gartner analyst presentations was “Bimodal IT”, which involves using both traditional and agile approaches for designing, developing and implementing new IT projects. Bimodal IT is also a proactive and strategic way for CIOs to leverage the culture, behavior... Read More
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PAC-MAN! We Take Our Power Pills

At the Gartner Symposium ITEXpo conference, Satya Nadella, Microsoft CEO, said something along the lines of, “If no one knows we have delivered on a capability, I need to turn up my marketing on it.” He was answering questions about their ventures into the Internet of Things, but for any marketer, it’s a worrying state... Read More

Focusing on the End Goal

I’ve got a bit of a split personality. As an ITSM vendor, I get to talk to customers and ITSM practitioners, but then as an employee, I’m an end user - a recipient of IT service. And this time, I’m going to tell you something that happened to me recently as a end user. Here... Read More

Gartner Symposium 2014 – A BiModal Future for Digital Humanists

At  Gartner Symposium in Orlando this year, the wise wizards of Gartner reached over the parapet of their ivory tower and lowered the new banners for the next year in enterprise IT. Here are the main future IT themes, presented in detail for your delight: Internet of Things. Not new, but clearly seen as close,... Read More

Shadow IT – “There’s An App For That”

What is Shadow IT? We recently launched a Shadow IT Campaign with plenty of ideas about how to management it. Another name it’s known by is, “Stealth IT”. Regarding the campaign, one of our sales professionals asked me, “What do we mean by ‘Shadow IT’?” I quickly shot off the first thought, which was –... Read More