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PAC-MAN! We Take Our Power Pills

At the Gartner Symposium ITEXpo conference, Satya Nadella, Microsoft CEO, said something along the lines of, “If no one knows we have delivered on a capability, I need to turn up my marketing on it.” He was answering questions about their ventures into the Internet of Things, but for any marketer, it’s a worrying state... Read More
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Focusing on the End Goal

I’ve got a bit of a split personality. As an ITSM vendor, I get to talk to customers and ITSM practitioners, but then as an employee, I’m an end user - a recipient of IT service. And this time, I’m going to tell you something that happened to me recently as a end user. Here... Read More
Matador

Gartner Symposium 2014 – A BiModal Future for Digital Humanists

At  Gartner Symposium in Orlando this year, the wise wizards of Gartner reached over the parapet of their ivory tower and lowered the new banners for the next year in enterprise IT. Here are the main future IT themes, presented in detail for your delight: Internet of Things. Not new, but clearly seen as close,... Read More
ShadowITChart

Shadow IT – “There’s An App For That”

What is Shadow IT? We recently launched a Shadow IT Campaign with plenty of ideas about how to management it. Another name it’s known by is, “Stealth IT”. Regarding the campaign, one of our sales professionals asked me, “What do we mean by ‘Shadow IT’?” I quickly shot off the first thought, which was –... Read More
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ITIL Certified – We’ve Got Your Bases Covered

I recently attended some European product advisory council meetings with our customers and one of the questions that we asked at every session was, “Is ITIL still relevant?” The answer came back each time as a resounding yes! So it was great to be able to tell them, that once again, LANDESK Service Desk recently... Read More
PR-another security breach

Another Week… Another Security Breach

I don’t know how everyone else is feeling, but I’m definitely feeling breach fatigue. As a consumer, I feel helpless and frustrated. As a security professional, I’m just mad! Every time I turn around I’m reading about a new security breach or a new exploit. I have received multiple letters throughout the last year from... Read More