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Are You Still Using Windows XP?

It’s been over a year since Microsoft announced the end of life of Windows XP. Some of my colleagues’ previously blogged about the reasons you should consider migrating from XP. They talked about the security risks of running an out-of-date OS, which can impact enterprise productivity. According to a study by the Ponemon Research Institute,... Read More

Of baseball legends and user-centered IT

For those who have followed my blog posts over time, you might be aware that I’m a New Yorker, born and bred. Living 2,000 miles from our corporate office is actually a great way to experience mobility as a part of my work (I get to do some real-world testing). And in New York, we’re... Read More

How to Install and Configure LANDESK ITAM Workspaces

This is a video walk through that shows how to install and configure the July 2015 LANDESK ITAM Workspaces, including how to setup LANDESK Data Analytics and Software License Monitoring to populate the Workspace with data.      
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Password Reset: Is it an Incident or a Request?

What’s in a name? Does it really matter what you call this common plea for IT help? Yes! It absolutely matters! Organizations must manage the activity of IT. Part of that management is to understand workloads, risks and improvement opportunities. With these factors in mind, incidents and requests imply very different things. • The higher... Read More

Four Ingredients to Build Meaningful ITAM Dashboards (Part 2 of 2): Add Value

I am a ‘bottom–line’ type of guy. I remember several years ago, my daughter came home one evening and began to tell me a story about a very dark road, a street lamp that wasn’t working, and how all the cars were cramped into a small space. She was excited and I was confused. I... Read More

Four Ingredients to Build Meaningful ITAM Dashboards (Part 1 of 2)

I love the dashboard in the car. Not only do I like how it looks, I like how it provides me with a lot of valuable information. There is a computer screen that displays GPS information, as well as some statistical information regarding the gas mileage and several other things I do not pretend to... Read More