I left the software sector for a number of years and then came back. But while I was away, I developed different expectations of what technology should look like in business. Most of those expectations were driven by my experience with social media like Facebook and LinkedIn. It was a few years after I returned before Salesforce came out with their Chatter feature and, just recently, Facebook announced they’re moving into the enterprise–roughly seven years after they reset my expectations about collaborative technologies. It seems even big players in the highly innovative social media realm also move slow when it comes to corporate technology.
I guess it’s because of my time away and that I love following developments in user experience that I’ve been excited to be a part of the Workspaces initiative at LANDESK. I’m impressed as I look back over the past year at how much we’ve accomplished and innovated with our user experience and role-driven workspaces at LANDESK.
Birth of Role-driven Workspaces
A couple years ago, we started working on a couple of use cases. One use case was related to how we can help IT change the way they deliver services, information, content, and applications to end users, who like me, have developed expectations for a more modern way of doing IT. The second use case was for IT to be able to provide enough information upstream in their management chain to show the value of IT. Thus, Fuse (end-user portal) and SmartVue (management dashboards) were born. Roughly one year ago, those two initiatives came together to become LANDESK Workspaces. And that is due in part to working closely with our customers and the discovery that several organizations were creating Frankenstein-like versions of our admin console to give to different roles in their organizations. The purpose behind LANDESK Workspaces then became one of providing role-based information and actions integrated in a modern user experience for different personas within IT, IT management, and the general corporate user.
2015 In Review
So what did we do with LANDESK Workspaces over the course of 2015? Here’s a short timeline of capabilities for each of the different roles:
End User –Could either launch approved apps or provide backend service request for apps.
IT Analyst – First IT Analyst Workspace incorporating capabilities from both systems management and service management.
Asset Manager—First release of this workspace, which showed significant savings from managing software licenses and provided views into hardware assets. Included summarized views for reclamation, usage info, and hardware warranty information.
What’s Next in 2016
Stay tuned. There are some very exciting things we’re doing this year to deliver more workspace abilities—visibility, customize-ability, and action-ability. And right now we have a Security Workspace ready to go out the door with the release of our LANDESK Management Suite and Security Suite 2016 solutions. This workspace will provide the information both IT Security and IT Operations people need to know about vulnerabilities they have in their environment.
The other exciting developments for this year involve the ability for organizations to rapidly build business value dashboards. We’ll also be integrating these comprehensive data views into multiple workspaces, which will give birth to an IT Executive Workspace. With our acquisition of Xtraction, we’re now able to combine data from IT and non-IT data sources to create a bigger picture of IT’s impact on the organization along with more depth and data visualization for business decision making.