Of baseball legends and user-centered IT

Baseball(own)For those who have followed my blog posts over time, you might be aware that I’m a New Yorker, born and bred. Living 2,000 miles from our corporate office is actually a great way to experience mobility as a part of my work (I get to do some real-world testing). And in New York, we’re serious about sports. At this time of year, with both the New York Mets and New York Yankees doing well, we’re all saddened by the loss of a baseball legend who made great contributions wearing each MLB uniform. For those who aren’t familiar, Yogi Berra was a tremendous player for the Yankees and then served as a coach and manager for the Mets through their first two trips to the World Series (1969 and 1973, respectively). Beyond his on-field performance, Mr. Berra was widely known for his humorous way with words. As a salute to the sports icon, I’ve attempted to come up with a few clever “Yogi-isms” he might have said about IT Management today. You might like them, unless you don’t.

This is the first security breach since the last one. Yes, these are happening often, and this article in InformationWeek’s Dark Reading highlights how the healthcare market has experienced a significant number (over 25%) of these over the past 10 years. The article references an analysis, by Trend Micro, which indicates 41% of breaches were caused by lost devices. Here, a gateway-based approach to content access from mobile devices could significantly reduce the risk of data breaches.

I really need asset management. Most of the time, I don’t find my devices until the last place I look. Ok, so Asset Management is a lot more than just trying to locate a device, of course. However, realizing the number of corporate laptops and mobile devices that are off the grid for a period of time after a user’s employment is severed, or even the number of software licenses that are deployed but not being used, companies can benefit significantly – from both security and hardware asset management perspective.

Half of users’ devices are laptops, the other 90% are mobile. That’s right. Chances are, many of your users do work from more than one mobile device, as well as from their laptop. To ensure your users have consistent access to get their work done, regardless of which device they’re choosing at the moment, you’ve got to be looking at Unified Endpoint Management. Managing desktops/laptops from one console and then having a separate MDM product for managing your users’ mobile devices is a recipe for inconsistency from policy enforcement and user access perspectives, resulting in frustrated users.

If users don’t want to enter a service desk ticket, nobody’s going to stop them. The single path to enlist IT support via a service desk ticket is a thing of the past. Our global study shows how users want to interact with IT in a variety of ways, from mobile, via chat or other means. Still others (especially mobile users) prefer to resolve their own tech needs, such as accessing a service catalogue. LANDESK ITSM gives you many ways to exceed user expectations and help them be productive.

Fortunately, Mr. Berra played baseball, and left us a legacy of great sportsmanship and also great one-liners. “It ain’t over ‘til it’s over”. Thanks #8!

Now, you’re up to bat. Let LANDESK help you hit a home run with your IT strategy.