What does LANDESK 9.6 and the Starship Enterprise have in common?

No, it doesn’t have anything to do with wiping out Romulans or Klingons! It does, in fact, have to do with the speed of LANDESK Management Suite 9.6. The Starship Enterprise (1701-D) in the Next Generation, had a normal maximum operating warp speed of warp 9.6. Coincidental? Maybe. It could go a little faster if you pushed the warp core.

Each new version of the Enterprise came with an astounding change in speed and range.

In the original Star Trek Scotty had to contend with warp 5.2  and so the infamous words “I’m giving it all she’s got Captain!” were heard

In the original Star Trek, Scotty had to contend with warp 5.2 “I’m giving it all she’s got Captain!”

LANDESK 9.6 also comes with greater speed to manage the end-users. Take for instance software distribution and patching. You can now distribute applications, operating systems and patches more than 20x faster. This means if you have a critical patch to get out to everyone, the window for how long the organization is vulnerable is much smaller when it takes only minutes to distribute a patch across an entire enterprise, instead of a few hours. It’s faster and more efficient too, generating even less traffic on the business network. That type of speed and efficiency can keep your shields up and at full strength to keep your business safe and productive.

Just like taking the Enterprise out of space dock for the first time, it’s your turn to try out the newest LANDESK 9.6. Take it for a test flight and feel what warp 9.6 is like. Coming July 22!

Move Over Grandma, Here Comes LANDESK 9.6

My grandmother lived in an amazing time in history. Through her lifetime she saw the emergence of cars, airplanes, spaceships and computers. By the end she was working on becoming a MS Word guru and adopting cell phones. It is just amazing to see how technology has progressed in her lifetime. Grandma and typewriter

Looking back through her life, I think of how she had to communicate with her five sisters and mother who lived across the country.  Since long distance phone calls were expensive, here are the steps of keeping up with the family back in the mid-twentieth century:

  1. Pre-write a letter with a pen and paper.
  2. Find the typewriter with the sticky “t” key.
  3. Load typewriter with 6 sheets of paper and 5 pieces of carbon paper. Both of these items were very scarce during WWII.
  4. Type with such force that it nearly breaks the typewriter to get through all 6 sheets of paper.
  5. Hope to goodness that you didn’t make a typo – no spellcheck.
  6. Find 6 envelopes and stamps and make a trip to the post office.

And presto, in a little over a week, her family would get a communication from her. Contrast this with taking out your smartphone, snapping a picture of your kids and sending it to your entire family in the blink of an eye.

What does this have to do with LANDESK 9.6? LANDESK (LD) has worked hard to make the process easier for IT folks. With each new version, managing systems is becoming more like our social media example and much less like my dear grandmother.

During Interchange 2014, we worked on what would be the best way to show the efficiencies gained in our new provisioning process in LD Management Suite 9.6. Our plan was to show a video of the existing product version to create a migration template and contrast that with Rex McMillan, our Product Manager, creating the same task live with the new version.

As with all best laid plans, ours went awry. Just like watching a racecar from the sidelines, Rex was so fast that we were unable to switch to his live machine quick enough to show him actually create the task. Take a look at these videos:

LANDESK Interchange Keynote on Creating Provisioning Templates

LANDESK – Old Way of Creating Provisioning Templates

Provisioning is an important task and one that IT administrators do on a regular basis as they onboard new employees, change out hardware or migrate to the latest Windows® version.  Streamlining this task makes it much more efficient for the IT admin to effectively repeat this process and even upgrade the user to the latest software titles in the process.

It worked out in the end. Rex was able to show how he considerably decreased the amount of time taken and increased efficiency in creating the completed task. With each new version, LANDESK is making life much easier for IT; it’s like upgrading your typewriter to a smartphone.

This is just one of the many new features coming in LANDESK 9.6 making its debut July 22, 2014!

Inventory Management and Patching Helps Spread Smiles

There’s nothing like a child’s smile and Children’s Hospital of Orange County (CHOC Children’s) is making children smile by creating an environment where they can heal. For almost 50 years CHOC Children’s has stood as a distinguished non-profit children’s hospital, committed to providing the highest quality medical care to all children, no matter what their family’s financial capacity.

Replace Inefficient Tools, Manual Deployments and Improve Security

CHOC Children's Success StoryA few years ago, Tim Brooks, Director of Information Security, at CHOC Children’s wasn’t smiling because of the IT challenges CHOC Children’s was facing. CHOC Children’s IT Department was rolling out software by hand. Distributing software manually was the IT department’s most time-consuming task.  Secondly, facing inaccurate asset inventory, and dealing with unreliable patching.

Brooks and his team researched the leading vendors in the marketplace. He knew who the top players were so they did a proof of concept on several systems, installing them onsite and rating them with our own scoring system. Brooks needed a tool with a single console layout, detailed reporting, scalability and many other features set it apart from the other products. Find out here how Tim Brooks solved his IT challenges with automated management and accurate real-time inventory management and patching.

LANDESK Acquires LetMobile

Following our incredible momentum from 2013, I am excited to announce that this morning LANDESK Software announced it has acquired secure mobile gateway provider LetMobile.

We are excited to welcome the LetMobile team and their innovative technology to the LANDESK family as we continue to deliver on our vision of user-oriented IT. As you will see over time, this integration makes a lot of sense because LetMobile has a similar approach to LANDESK, one where the end user is front and center.

The safe management of data in the mobile domain is one of the most pressing issues in enterprise mobility and in IT generally. With thousands of new devices entering the enterprise every week and with a variety of ownership and responsibility models, IT decision makers are working to understand the next steps in the mobility narrative. Complicating these issues is the central fact that these devices are used for professional and personal activities interchangeably throughout the day. How can IT come to terms with the security risks brought by this new digital lifestyle? 

User-Based vs. Device-Based Pricing

With the increasing impact of BYOD on businesses, it makes sense to look at the difference between user-based and device-based pricing. Different sources such as studies from Cisco report that people are carrying around 3 devices each. Another statistic I recently saw reported that people in Great Britain are switching their focus from one device to another more than 20 times per hour. Wow! Talk about a little ADD. Who knows, it might even be worse in the Americas. Maybe ADD in technology parlance should stand for Added Device Disorder.

But what does this added device disorder do to your IT budget? If you’re currently licensing everything based on each device, the cost will skyrocket over the next few years. This short animated video talks more about the dilemmas you could be facing:



Engage IT – Introducing Service Desk 7.7

Announced to the market January 21, 2013 LANDESK Service Desk 7.7 is the latest release from LANDESK, strengthening our portfolio of User-Oriented IT solutions.

So what’s this new release all about? Well, Service Desk 7.7 is the Engage IT release, which enables end-user customers to engage once again with IT in ways they want to—visually appealing, location-aware, picture driven support, and more. From the service desk standpoint, version 7.7 boosts the service desk’s ability to engage with its end users, other IT teams, and the business through greater service visualization, best practise reporting, project portfolio driving IT Service management improvement and customer satisfaction.

Why is engagement so important? Well in case you missed it, the world has changed. It’s no longer enough for IT to focus on the traditional cost cutting objectives that were once the pervasive mindset. In the age of IT and Service consumerization it’s too easy for end-user customers to find their own IT solutions elsewhere. Whether you call it the Engage IT Service Desk 7.7consumerization of IT, the consumerization of services or just BYOD it’s evident that if you don’t provide the services or IT tools that customers want they will go elsewhere.

Understanding your customers and how they want to work and making sure the service desk operates wherever customers choose to work is all important. Plus building better business relationships means that you will be able to be more aware, respond faster and better to change.

Charles Darwin put it really well. “It is not the strongest of the species that survives,
nor the most intelligent, but the one most responsive to change.” Charles Darwin

User Oriented IT from LANDESK

Service Desk 7.7

  • Superior Mobility Solutions
  • Unique Picture Driven support
  • Best Practice, Certified Reports
  • Improved Language Support
  • Beyond Core IT Processes and Best Practice

Want to find out more about 7.7, watch the video

2014 Prediction Series: Mobility

2013 is nearing its end and what a ride it has been!  What will the ride be like in 2014?  Well, you can expect your travel bag to get even lighter, as enterprise mobility makes it easier to get more work done while away from the office.  In 2013, we’ve seen the BYOD story rise to the top of mind for many IT administrators. Devices have entered corporate networks at a feverish pace as more and more employees across business roles are arming themselves with smartphones and tablets.

From a hardware perspective, the leading manufacturers of smartphones – especially on sparkling_2014_lightsthe Android OS, have become clear; with Samsung leading the way.  Apple released two new versions of iOS, and new generations of the iPhone (5s and 5c) and iPad (Air). Microsoft acquired Nokia, a signal that the company is drawing a parallel path to both Google and Apple – adding an understanding of mobility hardware into their mobile OS strategy.

So what can we expect from mobility in 2014?  Good news for enterprises everywhere: your employees will be able to do more, with less:

  • Less weight:  More corporate employees will take their tablet on the road – leaving even their laptops at the office.  One reason: tablets are getting even lighter to carry everywhere. Apple’s latest iPad, iPad Air, weighs 20% less than the generation it succeeds, and nearly 30% less than the original version.  At 16oz (US), this tablet, and notable Android equivalents, easily displaces more laptops in travel bags.
  • Fewer systems:  Mobile Device Management (MDM) becomes broadly viewed as a commodity.  The perspective that MDM is an ingredient in a larger IT management suite will continue to gain in popularity among companies. Enterprises everywhere will look for closer integration between management of mobile IT and other endpoints.
  • More mobile productivity: Couple the increased ease of carrying mobile devices with more integrated IT management of mobile users and companies can expect to see productivity continue to increase.  As mobile workers experience a more seamless experience when they leave the office, they can accomplish more on the road.

As these and other events unfold in 2014, LANDesk is here to help you get the most out of your enterprise mobile deployments – and all your IT management needs.  What are your mobility predictions for 2014?  Please post your predictions in the comments section below.

I invite you to also read my Wavelink blog post 2014 Predictions for IT in Ruggedized Environments for a look into the future of mission-critical mobility.


On the Cusp of Evolutionary IT Change

Today is the third and final day of the Interchange 2013 conference in Las Vegas. Like the preceding two days, it is packed with more opportunities for attendees to discover what the technology solutions from LANDesk, Wavelink and our valued sponsors have to offer.

Yesterday’s keynote address by LANDesk president and CEO Steve Daly was followed by presentations by representatives from the two major sponsors of Interchange 2013, HP and Lenovo. Later in the evening, an entertaining evening of games, prizes, open bar and delicious food for attendees was hosted by Interchange sponsors HP, Lenovo, Insight, Intel, Motorola, Kaspersky Lab and Credant.

As the conference nears its end, it’s becoming more and more clear how IT professionals, the organizations they work for, and the technology providers they look to for meaningful solutions all stand on the cusp of a monumental evolutionary IT change—that of IT consumerization and the need to focus on “the ultimate endpoint”—the end users—and how they work and the tools they use to be productive.

If we consider a bit of historical context, the mainframe era brought us terminal computing; the client-server stage gave us PCs like Windows/Mac, application suites, Ethernet/ARCnet/Tokenring, and UNIX/OS2. The Internet included browsers, URLs,-WAN/LAN/VPN, Web enabled applications. Cloud computing ushered in public/private/hybrid cloud configurations, SaaS, and virtualization. IT consumerization presents its own spectrum of challenges and opportunities to IT professionals as the ultimate endpoint—the end users—continue to accomplish their day to day work with the most effective tools to do so.

Intelligent Choices Help You Deliver Greater Control and Services

How do you enable and maximize user productivity while continuing to manage, control and safeguard your enterprise IT environment? The LANDesk approach is one of Total User Management. It’s the user-oriented IT approach that enables you to:

  • Have the right IT information for the right decision makers
  • Manage more of the devices and platforms employees use to do their jobs
  • Deliver anywhere the software, patches, operating systems and services users prefer
  • Increase security, meet industry compliance and optimize hardware and power costs
  • Provide support services that are integrated with business processes and more self-service to minimize resource overhead

As attendees experience the final day of Interchange 2103, they’ll be able to witness firsthand how LANDesk, Wavelink and our partners are at the forefront of providing the solutions that enable IT professionals to maximize the productivity of “the ultimate endpoint” while simplifying IT operations complexity and reducing cost and risk.

Steve Daly Presents Keynote Address at Interchange

LANDesk CEO, Steve Daly, delivers the Interchange 2013 keynote.

Speaking to a capacity crowd at the second day of Interchange, LANDesk president and CEO Steve Daly centered his keynote remarks on the revolutionary technology phenomenon of “Bring Your Own Device” (BYOD) and the evolutionary response of “User Oriented IT.”

“Big changes are going on in the industry and organizations are feeling it,” Steve said. “It typically takes IT departments time to adopt and adapt to huge technological changes; it’s more of an evolutionary change. The only way to address this next phase of ‘Bring Your Own Device’ and IT consumerization successfully is by focusing on the ultimate endpoint—the end users—and how they’re getting the job done in a lot of different ways with a host of different tools.”

Steve commented that in large part, IT consumerization is about mobility and how work is something people do, not necessarily a place where they go anymore. Mobile devices enable employees to be more productive when ever and where ever. The average consumer of IT spends about three times on mobile devices what the average IT organization spends. And according to research by Accenture, 45% of workers find personal devices to be more useful than enterprise ones. It’s where so much of the work gets done, and that’s where IT needs to place it focus. If IT can’t figure out how to enable users to be productive they won’t be successful.

Steve explained that in response to these challenges, LANDesk has introduced the concept of Total User Management which is about managing, securing, enabling, and supporting where the work gets done. It’s about providing IT operations with greater IT control while enabling end users to resolve issues faster and stay productive.

A Second Day Packed with Labs, Tech Sessions and a Sponsor Party

Interchange attendees were also able to experience a morning of valuable training labs and technical breakout sessions. Among the sessions were “Managing Users via the Cloud,” “LANDesk Agent Architecture,” “Infrastructure Design,” “The Ins and Outs of Wavelink Avalanche,” and “Mobility Management Strategy.”

Afternoon sessions on tap include: “Enhanced Software License Monitoring,” “OS Migration with Provisioning,” “Unlock the Power of Your HP Devices Suite,” “Lenovo Cloud Solutions,” “Accelerate SAM,” and “LANDesk and Wavelink End-to-End Mobility.”

The evening will culminate in a party of entertaining games, prizes drawings, open bar and delicious food for attendees put on by Interchange sponsors HP, Lenovo, Insight, Intel, Motorola, Kaspersky Lab and Credant.