Creative Service Desk Solutions

Each implementation is tailored by the consultant, customer, or partner to suit the business requirements of the company.

Each Service Desk implementation is tailored by the consultant, customer, or partner to suit the business requirements of the company.

A few weeks ago one of our support teams had their quarterly team activity in a meeting room.  It wasn’t the most exciting of venues, but our plans for an evening of rowing boats had been scuppered by the English weather.  Instead, we enjoyed some Nepalese cuisine and live music from one of the team members who had brought his guitar.  It turned out that he is a singer-songwriter in his spare time and, lucky for us, is actually very good at both.

His singing got us talking about the other things that we like to do outside of work.  Much to my surprise, many of us in technical support are actually quite creative.  For example, if I get the chance I love to paint (and I don’t mean walls either).

The more I thought about this, the more I realized that there are times when I do get to be very creative when I work with the LANDesk Service Desk support team. Each implementation is tailored by the consultant, customer, or partner to suit the business requirements of the company.  I’ve seen people get very creative with dashboards, window designs, reports, color schemes, and process flow—just to name a few.  One of the most rewarding parts of my job is to be a part of helping a customer to realize their goals with the product and implement creative product design changes that people and the organization will benefit from.

So I was really pleased that customers suggested we create a new space on the LANDesk Community where they could share the creative solutions they’ve achieved with other customers.  Please take a moment to check out LANDesk Share IT on the community to look for creative inspiration or to show us what you can do with LANDesk products! It’s a newly created area but we’ve already had some brilliant and creative solutions across all our products that we think you might benefit from.