Announced to the market January 21, 2013 LANDESK Service Desk 7.7 is the latest release from LANDESK, strengthening our portfolio of User-Oriented IT solutions.
So what’s this new release all about? Well, Service Desk 7.7 is the Engage IT release, which enables end-user customers to engage once again with IT in ways they want to—visually appealing, location-aware, picture driven support, and more. From the service desk standpoint, version 7.7 boosts the service desk’s ability to engage with its end users, other IT teams, and the business through greater service visualization, best practise reporting, project portfolio driving IT Service management improvement and customer satisfaction.
Why is engagement so important? Well in case you missed it, the world has changed. It’s no longer enough for IT to focus on the traditional cost cutting objectives that were once the pervasive mindset. In the age of IT and Service consumerization it’s too easy for end-user customers to find their own IT solutions elsewhere. Whether you call it the consumerization of IT, the consumerization of services or just BYOD it’s evident that if you don’t provide the services or IT tools that customers want they will go elsewhere.
Understanding your customers and how they want to work and making sure the service desk operates wherever customers choose to work is all important. Plus building better business relationships means that you will be able to be more aware, respond faster and better to change.
Charles Darwin put it really well. “It is not the strongest of the species that survives,
nor the most intelligent, but the one most responsive to change.” Charles Darwin
User Oriented IT from LANDESK
Service Desk 7.7
- Superior Mobility Solutions
- Unique Picture Driven support
- Best Practice, Certified Reports
- Improved Language Support
- Beyond Core IT Processes and Best Practice
Want to find out more about 7.7, watch the video