We are thrilled to announce LANDESK was selected as a finalist for the prestigious Pink Innovation award for SnapIT. Modernizing IT management is our bread and butter, so to be recognized by such a well-respected organization further validates our hard work and ongoing innovation.
The nomination is for our work on SnapIT, which gives employees access to IT in real-time without engaging the IT service desk. As organizations grow, keeping up with the number of IT requests can prove difficult. As employees are becoming more tech savvy, they often prefer to resolve IT issues on their own, rather than wait on hold to speak with IT. More often than not, however, these situations can lead to unnecessary lost time, frustration and high labor costs.
That’s where SnapIT comes in. Check out this short video to see how SnapIT can help your IT Service Management (ITSM) operation.
With SnapIT, when an end user sees an onscreen error, s/he can take a picture of the message using a mobile phone to immediately gain access to relevant resources and advice that address the specific error, in addition to providing steps to remediate. Using sophisticated automation routines, SnapIT logs an IT ticket in the IT service management system to automatically track the issue without involving IT personnel. It turns the picture into text and automatically performs a knowledge-based search on the text, returning advice instantly, allowing the employee to quickly resolve his/her own IT problems and automatically closing the ticket.
SnapIT was built with the end-user in mind; it’s unusual in its simplicity and heavy emphasis on user experience. Unlike other IT service management or help desk tools, SnapIT offers a modern and engaging experience that employees have come to expect in the workplace and in daily life. SnapIT is a win-win for organizations because it solves both employee needs and tackles some of the challenges ITSM teams face.
SnapIT LANDESK Service Desk workspace interface and Incident and Knowledge processes, and it extends to extraordinary integration across the LANDESK portfolio for the ability to take action.
We are honored to be named a finalist for the Pink Innovation Award.