A diverse IT service management operation is fast, friendly, and connects with users in the best possible format for addressing their needs.
LANDESK can help you achieve this within your own ITSM organization, saving you time, money and boosting your productivity.
LANDESK ITSM tools, processes, and interfaces help you deliver services and support today with the ability to respond to future needs. Let LANDESK serve as your expert guide on your journey to IT modernization.
LANDESK solutions for ITSM, including LANDESK Service Desk, help you optimize services, offer end users exceptional experiences, and support business agility to meet the needs of your digital enterprise.
Available on-premise, in the cloud, or as a hybrid model, LANDESK Service Desk integrates easily with third-party systems and applications to provide the data and ability to take action. The solution delivers all the capabilities expected from an enterprise-class service management system, including ITIL®-verified incident, request, problem, change, and knowledge management, as well as market leading self-service to improve service delivery and IT support performance.
Xtraction from LANDESK brings together data from multiple vendors and multiple enterprise applications—each with its own reporting interface—into one consolidated business view instantly. In a single view, you can pull together and display data from enterprise systems like IT service management, IT asset management, client management, project management, and more.
Report daily IT operations activity such as incidents, changes, and requests, or roll up to business value dashboards, then drill down to focus on information important to your business managers. The Xtraction self-service solution enables anyone to view and create reports and business-value executive dashboards without coding. Even those with limited technical or analytical knowledge can quickly extract data, create dashboards, and view actionable insights.
Cut down workflow, gain speed and visibility, and start being more productive today with a free demo of LANDESK Service Desk.