The One Service Management Team Productivity Hack You Need To Know

PeterDrukerQuote-Productivity_smlTake a look at the photos of physical workspaces at the LANDESK office.

  1. The first is a base-level configuration that all staff in any department start with; desk, chair etc.
  2. The next is one of our customer support managers; notice he needs two screens to monitor to his teams activity and another for other work.
  3. The third is the workspace of one of the problem managers, who has three screens to show information from their testing environments, which are elevated to the position that gives her the best working experience.
  4. The final is an analyst that, among other vital pieces of equipment, requires a headset to take calls easily.

 

Basic Desk-Workspace1 Customer Support Desk-Workspace2

Problem Manager Desk-Workspace3Analyst Desk-Workspace4

Every employee starts with the basic desk and chair, then, depending on their role, they add in the right pieces of hardware, software or information, in a specific layout in order to have the most productive environment to do their job.

So, if different job roles require a physical workspace that matches their jobs, why would we not provide that same role-based workspace environment on screen to aid productivity and provide the best work experience?

Think about each role in your service management departments, starting with IT. Rather than providing a one-size fits all, consider what each role needs access to in order to their job. And just as importantly, what don’t they need which would clutter their view and reduce their efficiency?

An analyst for example requires access to the tools, workflows and knowledgebase to reduce resolution time and fulfil requests for services, with a dashboard view of their workload. A service desk manager will need to see team dashboards, have the ability to create reports, and manage assignments.

The same goes for roles in other service management type environments such as HR. They’ll need a view of their HR processes and dashboards that help them manage this specific function.

So it seems obvious – this one productivity hack that you need to know to make your teams more productive – create the ideal experience for your key roles to consume services, view and act on data they need to do their jobs.

How? Take a look LANDESK Workspaces http://www.landesk.com/solutions/workspaces/