The A-Z of the Service Desk and IT Support Show

We are slap bang in the middle of the ITSM Expo and Conference season. With less than a week away from the Service Desk and IT Support Show (SITS) in London Tuesday 29th April and Wednesday 30th April. Here is my A to Z of what to watch out for and cross off your list:

A – Top visitor tip to help you plan your visit, download the SITS App 

B – I’m looking forward to a presentation from Barclay Rae @barclayrae on Wednesday at 10:00 am entitled Respect the Service Desk explaining how to rethink the role of the Service Desk

What would you call this caption?

What would you call this caption?

C – Come up with a witty Caption to go with the image on the left and tweet it back to us @LANDESK for your chance to win a KINDLE Fire HD at #SITS14

D – For your chance to win either Dre Powerbeat headphones, a Pebblewatch or a Nike+Fuel band attend seminar on the LANDESK stand 400

E –  The Education Programme at SITS takes the form of Keynotes, seminars and roundtables.

F – I’ll be interested to see the reaction to the presentation from Fairday Research’s Peter Johnson @TechPsychSoc a work psychologist who will be asking us to question values and embrace chaos in his presentation on Wednesday at 12:30 pm.

G – Gartner’s Jeff Brooks @JeffintheFM  kicks off the keynote sessions on Tuesday by explaining how the ITSSM MQ and the Critical Capabilities for IT Service Catalog are compiled as well as presenting on  Business Value Dashboards – sessions not to be missed!

H –Make sure you participate in the Hot topic round tables available for practitioners to share and learn from peers about crucial topics to ITSM success such as measuring metrics.

I – A panel debate about ITIL, with Kaimar Karu from Axelos, Ian Aitchison @IanAitchison of LANDESK, Stuart Rance @StuartRance and others debating the future of ITIL (Wednesday April 30) is set to be lively.

J – G2G3 is the leading lights in the area of Gamification and Jason McClay of G2G3 hosts an interactive session that I think will be worth a visit.

K – Kaimar Karu @KaimarKaru will be delving into DevOps on Tuesday at 12:20 pm. Attend to hear what the new Head of ITSM at Axelos has to say.

Bunny With DeliveryL – LANDESK expo stand 400. There will be so much going on here, it’s hard to fit it into a few words – on stand presentations and demonstrations, PIMMs o’clock (4-5 pm), experts from around our business ready to listen to your requirements.

M – Meet up with others that are attending! ITSM practitioners are a really social bunch and ready to share their experiences. So, if you are waiting in a queue or sitting alone in one of the cafes, turn round and introduce yourself to the person next to you or pre-arrange a meet up via Social Media.

N – New to SITS this year is the ITSM contributor of the year. Nominations have been taken from the industry and the winning professional is planned to be announced by the organizers at the show.

O –  SITS is Organized by Diversified UK. I’m sure if you have suggestions for improvements after your visit, they would be happy to hear from you @DiversifiedUK

P – The Pink Elephant team will be on stand 916. These are the guys that ITIL verify ITSM vendor solutions such as ourselves as well as providing consulting and education services @PinkElephantUK

Q – Avoid the Queues and pre-book SITS sessions here

R – Re-energize ITSM is our theme for the LANDESK stand. Whether that is going back to basics or moving up the maturity ladder we want to help put some energy back into your world.

S – LANDESK has worked with the Service Desk Institute to research your thoughts on the future of the Service Desk. You can pick up a copy of the resultant report “The Future of the Service Desk… Shadow IT?” from our stand or @sdi_institute  stand 100

T – If you can’t visit the show, keep an eye on the SITS Twitter hashtag to hear the latest from the presentation theatres and more #SITS14

U – London Underground workers have unfortunately chosen the SITS week to go strike. West Brompton station, which is directly opposite the hall is however served by the over ground.

V – The change and release manager from Virgin Media, Vawns Murphy Guest @vawns  will be presenting on Software Asset Management. Hearing from other practitioners is what SITS is really all about.

W and X – Okay, I’ve cheated. With the end of life of Windows XP this month, we’ve had lots of requests to help migrate away so as well as talking about our trusted ITSM solutions, the LANDESK team will be on hand to provide advice on this topical concern and other client management or security requirements.

Y – You; if you are speaking to vendors on stands, make sure they are focused on you and your needs not them and what they can sell you.

Z – Zing! After re-energizing at the show, I guarantee that you’ll return to your respective organizations with a refreshed Zest for ITSM.